Privacy Policy

Last Updated: June 7, 2026

Naturequeenx is an online store operated by Orgen Trading Co., Ltd. Our store is hosted on SHOPLINE, which provides the e-commerce platform that enables us to offer our products and services to you.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, place an order, contact us, or otherwise use our products, features, and services, collectively referred to as the “Services.”

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

If there is any conflict between this Privacy Policy and our Terms of Service regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will apply.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with our Services, we may collect the following categories of personal information.

Contact Information

This may include:

Your name

Email address

Telephone number

Billing address

Shipping address

Other contact details you provide

Order and Transaction Information

This may include:

Products you view, add to your cart, save, purchase, return, exchange, or cancel

Order history

Transaction details

Shipping and delivery information

Refund and return records

Payment Information

Payments may be processed by third-party payment service providers.

Depending on the payment method used, information processed may include:

Payment card details

Billing information

Payment confirmation

Transaction status

Other information required to process or verify a payment

We may not directly store complete payment card information when payments are processed by an authorized third-party payment provider.

Account Information

If you create an account, we may collect:

Username

Password or encrypted login credentials

Account preferences

Saved addresses

Wishlist information

Communication preferences

Communications

We may collect information you provide when you:

Contact customer service

Submit a return or refund request

Send us an email

Complete a form

Submit a review

Communicate with us through social media or other channels

Device and Technical Information

When you use our website, we may automatically collect:

IP address

Browser type

Device type

Operating system

Device identifiers

Network information

Language settings

General location information

Website activity and diagnostic information

Usage Information

We may collect information about how you interact with the Services, including:

Pages and products viewed

Links clicked

Search activity

Shopping cart activity

Referral source

Session duration

Dates and times of visits

Interaction with advertisements or marketing content

How We Collect Personal Information

We may collect personal information from the following sources.

Directly From You

We collect information directly from you when you:

Visit or use our website

Create an account

Place an order

Contact customer service

Subscribe to marketing communications

Request a return, refund, or exchange

Submit a form, review, or inquiry

Automatically Through the Services

We may collect certain information automatically through cookies, pixels, log files, analytics technologies, and similar tools when you use our website.

From Service Providers

We may receive information from SHOPLINE and other service providers that help us operate our business, including:

Website hosting providers

E-commerce service providers

Payment processors

Shipping and fulfillment providers

Analytics providers

Customer service platforms

Fraud-prevention providers

Marketing and advertising platforms

From Business Partners and Third Parties

We may receive information from advertising partners, social media platforms, referral partners, or other third parties where permitted by applicable law.

How We Use Personal Information

We may use personal information for the following purposes.

Providing and Managing the Services

We may use your information to:

Process and fulfill orders

Process payments

Arrange shipping and delivery

Provide order updates

Manage customer accounts

Process returns, refunds, and exchanges

Maintain shopping carts and wishlists

Provide customer support

Respond to questions and inquiries

Improve the functionality of our website

Personalizing and Improving Your Experience

We may use personal information to:

Remember your preferences

Recommend relevant products

Personalize website content

Analyze customer interests

Improve our products and Services

Better understand how customers use our website

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

Send promotional emails

Inform you about new products or offers

Measure the performance of advertising campaigns

Display advertisements that may be relevant to your interests

Create advertising audiences

Understand whether an advertisement resulted in a website visit or purchase

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the email or by contacting us.

Even if you unsubscribe from marketing communications, we may still send non-promotional messages related to your account, orders, payments, shipping, returns, security, or customer service requests.

Security and Fraud Prevention

We may use personal information to:

Authenticate accounts

Protect customer information

Detect and prevent fraud

Investigate suspicious activity

Prevent unauthorized transactions

Protect the security of our website

Enforce our Terms of Service and other policies

Legal and Compliance Purposes

We may use personal information to:

Comply with applicable laws and regulations

Respond to lawful requests from authorities

Establish, exercise, or defend legal claims

Investigate suspected violations of our policies

Maintain business, tax, accounting, and transaction records

Protect our legal rights and the rights of customers and other parties

Cookies and Similar Technologies

We, SHOPLINE, and our other service providers may use cookies, pixels, tags, software development kits, local storage, and similar technologies.

These technologies may be used to:

Keep the website functioning

Remember your preferences

Maintain your shopping cart

Understand website traffic

Measure website performance

Detect fraud or security risks

Analyze customer behavior

Measure advertising effectiveness

Provide personalized or interest-based advertising

Some cookies are necessary for the website to operate. Other cookies may be used for analytics, personalization, or advertising.

Depending on your location and browser settings, you may be able to control or reject certain cookies through your browser or through any cookie-preference tool available on our website.

Disabling cookies may affect the availability or operation of certain website features.

How We Disclose Personal Information

We may disclose personal information to third parties where necessary to operate our business, provide the Services, comply with legal obligations, or protect our rights.

Service Providers

We may disclose information to SHOPLINE and other service providers that assist us with:

Website hosting and e-commerce operations

Payment processing

Order fulfillment

Shipping and delivery

Data storage

Customer support

Website analytics

Marketing and advertising

Email delivery

Fraud prevention

Security and technical support

These service providers may process personal information only for the services they provide to us and subject to applicable contractual or legal obligations.

Payment, Fulfillment, and Shipping Partners

We may disclose relevant order and contact information to payment processors, warehouses, fulfillment providers, customs agents, shipping carriers, and delivery partners to process and deliver your order.

Advertising and Marketing Partners

We may share limited information with advertising and marketing platforms to:

Measure advertising performance

Understand website activity

Display relevant advertisements

Create or manage advertising audiences

Prevent fraudulent advertising activity

Depending on applicable law, certain advertising activities may be considered a “sale,” “sharing,” or use of personal information for targeted advertising.

Where required, you may have the right to opt out of these activities.

When You Direct Us to Disclose Information

We may disclose information when you request, authorize, or consent to the disclosure, including when you:

Choose a particular shipping or payment provider

Use a social media integration

Use a third-party login feature

Ask us to communicate with another person or organization

Business Transactions

Personal information may be disclosed or transferred as part of a business transaction, such as:

Merger

Acquisition

Financing

Reorganization

Sale of assets

Insolvency

Bankruptcy

Transfer of all or part of our business

Legal and Safety Reasons

We may disclose information where reasonably necessary to:

Comply with applicable law

Respond to a subpoena, court order, warrant, or lawful government request

Enforce our Terms of Service or other policies

Protect our rights, property, or safety

Protect customers or other individuals

Detect or investigate fraud, abuse, security incidents, or illegal activity

Third-Party Websites and Services

Our website may contain links to websites, applications, social media platforms, or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites or services. When you leave our website or use a third-party service, that third party’s privacy policy and terms will apply.

We encourage you to review the privacy policies of third-party websites before providing personal information.

The inclusion of a third-party link does not necessarily mean that we endorse or control that third party.

Children’s Privacy

The Services are not intended for children under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children without appropriate parental or guardian consent where required by law.

If you believe that a child has provided personal information to us, please contact us at service@naturequeenx.com, service@infinfx.com. We will review the request and take appropriate steps to delete the information where required.

We do not knowingly sell or share the personal information of individuals under 16 years of age for targeted advertising purposes.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

Unauthorized access

Loss

Misuse

Alteration

Disclosure

Destruction

However, no security system or method of data transmission is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential. Please do not share your password, verification code, or other account access information with another person.

Please avoid sending sensitive payment or identity information through unsecured communication channels.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on factors such as:

Whether you maintain an account

Whether an order or transaction remains active

Customer service requirements

Return, refund, or warranty periods

Tax, accounting, and legal obligations

Fraud-prevention requirements

Dispute resolution

Enforcement of agreements and policies

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.

International Data Transfers

Our customers, SHOPLINE, service providers, fulfillment partners, payment providers, and technology providers may be located in different countries or regions.

As a result, your personal information may be transferred to, stored in, or processed in a country other than the country where you live.

Data protection laws in those countries may differ from the laws in your jurisdiction.

Where required by applicable law, we will use recognized legal safeguards for international transfers, which may include contractual protections, adequacy decisions, or other approved transfer mechanisms.

Your Privacy Rights

Depending on where you live, you may have some or all of the following rights.

Right to Access or Know

You may have the right to request information about the personal information we collect, use, or disclose about you.

Right to Correction

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Deletion

You may have the right to request deletion of personal information, subject to legal and operational exceptions.

Right to Data Portability

You may have the right to receive a copy of certain personal information in a portable format.

Right to Restrict or Object to Processing

You may have the right to restrict or object to certain processing activities.

Right to Withdraw Consent

Where processing is based on consent, you may have the right to withdraw that consent.

Withdrawal of consent does not affect the lawfulness of processing completed before the withdrawal.

Right to Opt Out of Targeted Advertising, Sale, or Sharing

Depending on your location, you may have the right to opt out of:

Targeted advertising

The sale of personal information

The sharing of personal information for cross-context behavioral advertising

Where legally required and technically supported, we may also recognize browser-based privacy preference signals.

Right to Manage Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

Authorized Agents

Where permitted by law, you may designate an authorized agent to submit a privacy request on your behalf.

We may require proof that the agent is authorized to act for you. We may also need to verify your identity directly.

Exercising Your Rights

To submit a privacy request, contact us at:

Email: service@naturequeenx.com, service@infinfx.com

Please include:

Your name

The email address associated with your account or order

The type of request you are making

Sufficient information to help us identify the relevant records

We may need to verify your identity before completing your request. We will use information provided for verification only to process and respond to the request.

We will respond within the period required by applicable law.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Complaints

If you have concerns about how we collect, use, or process your personal information, please contact us first at service@naturequeenx.com, service@infinfx.com.

Depending on where you live, you may also have the right to submit a complaint to your local privacy or data-protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

Our business practices

The Services

Technology

Legal requirements

Regulatory guidance

Operational procedures

When we update this Privacy Policy, we will post the revised version on our website and update the “Last Updated” date.

Where required by applicable law, we may provide additional notice of material changes.

Contact Us

For questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

Brand: Naturequeenx

Website Operator and Legal Business Name: Orgen Trading Co., Ltd.

Email: service@naturequeenx.com, service@infinfx.com