Terms of Use

Terms of Service

Last Updated: June 7, 2026

Overview

This website is operated under the brand Naturequeenx by Orgen Trading Co., Ltd.

Throughout this website, the terms “Naturequeenx,” “we,” “us,” and “our” refer to Orgen Trading Co., Ltd., as the operator of the website and seller of the products offered through it.

Our store is hosted on SHOPLINE, which provides the e-commerce platform that enables us to offer our products and services to you.

These Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies published on this website, govern your access to and use of the website, products, features, content, tools, and services collectively referred to as the “Services.”

By visiting the website, creating an account, placing an order, or otherwise using the Services, you agree to be bound by these Terms of Service.

If you do not agree to these Terms, you must not access or use the Services.

Eligibility and Online Store Terms

By using the Services, you represent that:

You have reached the legal age of majority in your jurisdiction; or

You are using the Services with the permission and supervision of a parent or legal guardian.

You may not use the Services or any products purchased through the website for an illegal, fraudulent, or unauthorized purpose.

You must comply with all applicable laws and regulations when using the Services, including laws relating to intellectual property, privacy, consumer protection, export controls, and online conduct.

You must not introduce viruses, malware, malicious code, or any technology intended to damage, disrupt, monitor, or interfere with the Services.

A material violation of these Terms may result in suspension or termination of your access to the Services.

General Conditions

We may refuse, restrict, suspend, or terminate access to the Services where reasonably necessary, including in cases involving:

Suspected fraud

Abusive conduct

Security risks

Unauthorized use

Policy violations

Legal or regulatory requirements

We may modify, suspend, or discontinue all or part of the Services where reasonably necessary.

Your use of the website does not grant you ownership of any part of the Services, website content, branding, product images, software, or intellectual property.

You may not reproduce, copy, distribute, resell, exploit, or commercially use any portion of the Services without our prior written permission, except where permitted by applicable law.

Section headings are included for convenience and do not limit or otherwise affect these Terms.

Website Information

We make reasonable efforts to provide accurate and current information. However, product information, pricing, inventory, descriptions, images, promotions, shipping estimates, and other website content may occasionally contain errors, omissions, or outdated information.

Information provided on the website is for general informational and shopping purposes.

We may correct errors, update information, or modify website content where reasonably necessary. Where an error affects an order you have already placed, we will take reasonable steps to notify you and provide an appropriate solution.

Historical or archived information may be provided for reference and may not reflect current products, prices, or policies.

Products and Services

Certain products may be available exclusively through the website and may be offered in limited quantities.

Products are subject to availability. Adding an item to your cart does not reserve the product or guarantee its availability.

We make reasonable efforts to display product colors, dimensions, materials, features, and images accurately. However:

Colors may vary depending on your device or screen settings.

Measurements may be subject to reasonable variation.

Packaging may change without affecting the essential nature of the product.

Product images may include accessories or decorative items not included with the purchase.

You are responsible for reviewing the product description, sizing information, materials, compatibility information, and other relevant details before completing a purchase.

Returns and exchanges are governed by our Return and Refund Policy.

Prices and Changes to the Services

Product prices may change without advance notice, subject to applicable law.

The price charged will generally be the price displayed at the time you submit your order, unless there is an obvious pricing error or another issue requiring correction.

Unless otherwise stated, displayed prices may not include:

Shipping charges

Customs duties

Import taxes

Local taxes

Payment-processing charges

Other government-imposed fees

Any additional charges will be disclosed during checkout where reasonably possible or may be collected by the relevant carrier, customs authority, payment provider, or government agency.

We may modify or discontinue products, features, promotions, or parts of the Services at any time, subject to applicable legal obligations.

Orders

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to accept, reject, limit, place on hold, or cancel an order where reasonably necessary, including when:

A product is unavailable

Pricing or product information contains an error

Payment cannot be authorized

Fraud or unauthorized activity is suspected

Shipping restrictions apply

The order appears to be placed for unauthorized resale

The order violates these Terms or applicable law

If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method.

We may limit the quantity of products purchased per person, household, account, payment method, or order where reasonably necessary.

Billing and Account Information

You agree to provide accurate, complete, and current information when placing an order or creating an account.

This may include:

Your name

Email address

Telephone number

Billing address

Shipping address

Payment information

You are responsible for promptly updating information that changes.

You represent that you are authorized to use the payment method provided for an order.

If your information is incomplete, inaccurate, or cannot be verified, your order may be delayed, placed on hold, or cancelled.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account, except where unauthorized activity results from circumstances outside your reasonable control.

Payments

Payments may be processed by third-party payment service providers.

Your use of a payment method may also be subject to the terms, security procedures, and privacy practices of the relevant payment provider.

We may use fraud-prevention tools and request additional information to verify an order or payment.

If a payment is declined, reversed, disputed, or identified as unauthorized, we may suspend or cancel the associated order.

You must not initiate a fraudulent chargeback or payment dispute. This does not limit your right to dispute a transaction in good faith or exercise rights available under applicable law.

Shipping and Delivery

Shipping times displayed on the website are estimates unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

Customs inspections

Carrier delays

Severe weather

Public holidays

Incorrect addresses

Transportation disruptions

Government restrictions

Force majeure events

You are responsible for providing a complete and accurate delivery address.

Once an order has been packed or shipped, we may be unable to change the shipping address.

We are not responsible for delivery failure caused by incorrect or incomplete information provided by the customer, except where applicable law provides otherwise.

Shipping, customs, import duties, and delivery-related matters may be further governed by our Shipping Policy.

Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy.

You must contact us and obtain return instructions before sending an item back.

The registered business address displayed on this website is not necessarily an authorized return address.

Products returned without prior authorization, to an incorrect address, or using cash-on-delivery or freight-collect services may be rejected or delayed.

Nothing in these Terms limits any mandatory cancellation, refund, warranty, or consumer rights that cannot legally be excluded.

Optional and Third-Party Tools

We may provide access to tools, integrations, payment services, social media features, analytics services, or other technology operated by third parties.

Third-party tools may be provided on an “as available” basis and may be subject to separate terms and privacy policies.

We do not control third-party services and are not responsible for their availability, operation, security, or content, except to the extent required by law.

You are responsible for reviewing and accepting the relevant third-party terms before using those services.

Third-Party Links

The Services may contain links to websites, platforms, or services operated by third parties.

We do not necessarily endorse or control third-party websites and are not responsible for:

Their content

Their privacy or security practices

Their products or services

Transactions conducted with them

Information you provide to them

You should review the relevant third party’s terms, policies, and business information before entering into a transaction.

Questions concerning third-party products or services should generally be directed to the relevant third party.

Intellectual Property

Unless otherwise stated, the website and its content are owned by, licensed to, or lawfully used by Orgen Trading Co., Ltd.

Protected content may include:

Brand names

Logos

Graphics

Product images

Videos

Text

Designs

Website layouts

Software

Databases

Marketing materials

You may use the website only for lawful, personal, and non-commercial shopping purposes.

You may not copy, reproduce, modify, publish, distribute, sell, license, scrape, or exploit website content without prior written authorization, except where permitted by law.

Third-party names, trademarks, and materials remain the property of their respective owners.

Reviews, Feedback, and User Content

You may be able to submit reviews, photographs, comments, suggestions, feedback, or other content.

You represent that content you submit:

Is accurate to the best of your knowledge

Does not violate applicable law

Does not infringe another person’s rights

Does not contain unlawful, defamatory, threatening, obscene, or abusive material

Does not contain malicious code

Is not submitted using a false identity for a deceptive purpose

You retain ownership of content you lawfully create.

By voluntarily submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, translate, format, and distribute that content for operating, promoting, and improving the Services.

This license applies only to the extent necessary for those purposes and is subject to applicable privacy and consumer-protection laws.

We may moderate, reject, edit, or remove user content that violates these Terms or applicable law.

We are not obligated to publish, retain, or respond to every submission.

Privacy

Our collection, use, disclosure, and protection of personal information are governed by our Privacy Policy.

By using the Services, you acknowledge that personal information may be processed as described in that policy.

Prohibited Uses

You may not use the website or Services:

For an unlawful or fraudulent purpose

To violate any applicable law or regulation

To infringe intellectual property or privacy rights

To impersonate another person or provide deliberately false information

To harass, threaten, abuse, defame, or unlawfully discriminate against another person

To transmit malware, viruses, or harmful code

To interfere with the security or operation of the Services

To gain unauthorized access to an account, system, database, or network

To collect or track personal information unlawfully

To send spam, phishing messages, or other deceptive communications

To scrape, crawl, extract, or copy website content through unauthorized automated means

To circumvent technical, payment, geographic, or security restrictions

To make fraudulent purchases, returns, refund requests, or chargebacks

To use the Services for unauthorized commercial resale

We may suspend or terminate access where we reasonably believe a prohibited activity has occurred.

Errors and Corrections

The website may occasionally contain errors or omissions relating to:

Product descriptions

Images

Pricing

Promotions

Availability

Shipping charges

Delivery estimates

Product specifications

We may correct errors and update information when discovered.

If a material error affects an order, we may contact you to confirm whether you wish to proceed under the corrected information or cancel the affected order and receive a refund.

Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and Services are provided on an “as available” basis.

We do not guarantee that:

The website will always be uninterrupted or error-free

Every feature will always remain available

The website will be free from all security threats

Product availability will remain unchanged

Delivery estimates will always be met

Every product will satisfy subjective personal preferences

However, nothing in these Terms excludes warranties, guarantees, remedies, or consumer rights that cannot lawfully be excluded or limited.

Any express product warranty provided on a product page or in writing will apply according to its stated terms.

Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, punitive, or consequential loss arising from your use of the Services where such loss was not reasonably foreseeable.

Our liability will not be excluded or limited where doing so would be unlawful.

Nothing in these Terms excludes or limits liability for:

Fraud or fraudulent misrepresentation

Intentional misconduct

Death or personal injury caused by negligence where such liability cannot be excluded

Breach of mandatory consumer rights

Any other liability that applicable law does not permit us to exclude

Where liability may lawfully be limited, our aggregate liability relating to a product order will generally not exceed the amount paid for the product or order giving rise to the claim.

Indemnification

To the extent permitted by applicable law, you agree to compensate us for reasonable losses, costs, or claims arising directly from:

Your material breach of these Terms

Your unlawful use of the Services

Your infringement of another party’s rights

Fraudulent or intentionally harmful conduct

This section does not apply to losses caused by our own negligence, misconduct, or breach of legal obligations.

Suspension and Termination

These Terms remain effective until terminated.

You may stop using the Services at any time.

We may suspend or terminate access to the Services where reasonably necessary because of:

A material breach of these Terms

Fraud or abuse

Security concerns

Non-payment

Legal or regulatory requirements

Conduct that causes harm to the Services, us, customers, or third parties

Termination does not affect rights, payment obligations, remedies, or liabilities that arose before termination.

Sections that by their nature should continue after termination will remain effective.

Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

If it cannot be lawfully interpreted or limited, the affected portion will be severed.

The remaining provisions will continue in effect.

No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean that we waive our right to enforce it later.

A waiver will be effective only if expressly confirmed in writing.

Entire Agreement

These Terms, together with the policies incorporated by reference, form the agreement between you and us concerning your use of the Services.

They replace prior communications or understandings concerning the same subject matter, except for separate written agreements expressly agreed by both parties.

Governing Law and Consumer Rights

These Terms are governed by the laws of the People’s Republic of China, excluding, for this purpose, the laws of Hong Kong, Macau, and Taiwan, and without regard to conflict-of-law principles.

However, if you are a consumer residing in another jurisdiction, you may remain entitled to mandatory consumer-protection rights available under the laws of your place of residence.

Nothing in these Terms is intended to remove rights that cannot legally be waived or restricted.

Before starting formal proceedings, you and Naturequeenx are encouraged to attempt to resolve a dispute through good-faith communication.

Force Majeure

We will not be responsible for a delay or failure caused by circumstances beyond our reasonable control, including:

Natural disasters

Severe weather

Epidemics or public-health emergencies

War or civil unrest

Government actions

Customs restrictions

Labor disputes

Internet or utility failures

Transportation or carrier disruptions

Failure of third-party infrastructure

This section does not limit any mandatory refund or consumer remedy required by applicable law.

Changes to These Terms

We may update these Terms from time to time to reflect changes to:

The Services

Business practices

Legal requirements

Security measures

Operational procedures

The revised Terms will be posted on this page with an updated “Last Updated” date.

Where required by law, we will provide additional notice of material changes.

Your continued use of the Services after revised Terms become effective constitutes acceptance of the revised Terms, except where applicable law requires separate consent.

Contact Information

Questions regarding these Terms of Service may be sent to:

Brand: Naturequeenx

Website Operator and Legal Business Name: Orgen Trading Co., Ltd.

Email: service@naturequeenx.com, service@infinfx.com