Shipping Policy

How long does it take to receive my product?

Typically, it takes approximately 2–5 business days for our products to be prepared and shipped.

We currently ship to the United States, Canada, and more than 220 other countries and regions. Standard delivery usually takes approximately 8–15 business days after the order has been shipped.

Please note that processing and delivery times may vary during holidays or other peak periods.

Can I change the destination country or shipping address for my order?

Once your order has been shipped, we are unable to change the destination country or shipping address.

Please make sure that your shipping information is complete and accurate before submitting your order.

How soon will my order be shipped after payment?

Orders generally require 2–5 business days to be prepared before shipment.

After the order has been shipped, Standard Shipping usually takes approximately 8–15 business days.

How will I know when my order has shipped?

You will receive a shipping confirmation email once your order has been shipped.

Please note that orders may take approximately 2–5 business days to process before shipment due to the preparation or customization work involved.

Estimated delivery dates may be affected by severe weather, holidays, carrier delays, customs processing, or other circumstances beyond our control.

Do you ship internationally?

Yes. We currently ship to the United States, Canada, and more than 220 other countries and regions.

Available shipping destinations will be displayed during checkout. If you are unsure whether we can ship to your country or region, please contact our customer service team at service@naturequeenx.com, service@infinfx.com.

How much does shipping cost?

We offer free shipping on orders over $69.

The available delivery methods and shipping charges will be displayed during checkout.

Priority Shipping: $12.99–$20.99
Estimated delivery time: 6–12 business days

Standard Shipping: $6.99
Estimated delivery time: 8–15 business days

Customized Items

Any item made or customized specifically for you is non-returnable and non-exchangeable, except where the item is defective or an error was made on our part.

If a customized item needs to be remade, additional processing time may be required. Only products that pass our quality inspection will be shipped.

We do not offer overnight or expedited shipping for customized items.

By placing an order for a customized item, you acknowledge and accept these conditions.